Monica Alcala is an Administrative Assistant at Santanna Law Offices, specializing in the critical logistical and investigative workflows that keep the firm’s cases moving forward. Since joining the team in September 2024, she has played a vital role in ensuring that firm documentation is handled with precision, security, and care.

 

Monica manages the firm's mail room and oversees the secure receipt and processing of all critical legal documents. She maintains strict confidentiality standards while ensuring the timely scanning and internal delivery of case correspondence. Additionally, she provides specialized investigative support by conducting Livescan background checks and assisting the paralegal team with FOIA requests and FBI background investigations.

 

Monica brings over 14 years of professional experience in high-stakes, detail-oriented environments, including extensive work in private healthcare and customer service. Her tenure providing dedicated care for the Veterans Affairs in Palo Alto instilled in her a profound sense of responsibility and a mastery of meticulous record-keeping and safety protocols—skills she now applies to the protection of our clients' legal records.

 

A resident of Oakland, Monica is fully bilingual in English and Spanish. Her ability to navigate complex administrative systems and her core strengths in problem-solving and team coordination ensure that our legal team has the comprehensive clerical support needed to provide zealous advocacy for every client.